We only Roast on day of order to get your premium beans to you as fresh as possible this usally takes about 2-10 working days however there is still a possibility of delays due to the ongoing covid restrictions but we will do all we can to get your order to you as soon as possible.
2. REFUND & EXCHANGE POLICY
All products must be returned in a saleable condition as soon as possible following purchase. Butlers beanz does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Butlers beanz.
Exchanges, re-sending, and refunds due to issues relating to order fulfilment are at Butlers beanz discretion and may be subject to postage or restocking fees.
Customers can contact us via our website messenger or our facebook page and we will respond as soon as we can.